Whether you're a buyer with a question about bidding, a dealer looking to onboard, or someone who just wants to understand how Lowzo works — we're here to help.
Quick tip: Before contacting us, check our FAQ section. Many common questions are answered there.
Choose the method that works best for you. We aim to respond to all enquiries within 24 hours.
Get instant help through our in-app chat support:
Available in the Lowzo app under Help → Chat with us
We prioritise enquiries based on urgency. Here are our typical response times:
If you haven't heard back within the above timeframes, please check your spam folder or reach out via an alternative method.
Many common questions can be resolved quickly without waiting for a reply. Please check these resources first:
Pro tip: If you're contacting us about a specific request or transaction, please have your Request ID ready. This helps us resolve your issue faster.
If you are a dealership or an independent dealer interested in onboarding with Lowzo, we'd love to hear from you.
To get started, email us with your business name, GST number, and service locations. We'll guide you through the verification process and help you set up your dealer account.
Email: dealers@lowzo.in
We typically respond to dealer enquiries within 12 business hours.
For existing dealers, please use the dealer dashboard to access support resources or contact your account manager directly.
While we primarily operate online, you can reach us by mail at our registered address:
Ollinio Technologies India Pvt Ltd
759 Central Road, Bhogal, Jangpura,
South Delhi, Delhi 110014
India
Please note that our office is not open to the public. All support enquiries should be directed to our email or phone numbers listed above.
We're constantly improving Lowzo, and your feedback is invaluable. If you have a suggestion, feature request, or just want to share your experience, we'd love to hear it.
Send your feedback to: feedback@lowzo.in
We read every message. While we may not be able to respond to every piece of feedback individually, rest assured that your input helps shape the future of Lowzo.
If you need to report fraudulent activity, abusive behaviour, or a serious security concern, please contact us immediately:
For legal or regulatory matters, please direct your correspondence to our registered address or email legal@lowzo.in.