These Terms of Service ("Terms") govern your use of the Lowzo platform, including the website (lowzo.in), the Android mobile application, and any related services (collectively, the "Platform"). The Platform is operated by Ollinio Technologies India Pvt Ltd ("Lowzo", "we", "us", or "our"), having its registered office at 759 Central Road, Bhogal, Jangpura, South Delhi, Delhi 110014.
By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Platform. We reserve the right to update these Terms from time to time, and your continued use constitutes acceptance of the updated Terms.
Short version: These are the rules for using Lowzo. They cover your rights, our responsibilities, and what happens if something goes wrong. Please read them carefully.
Lowzo is a reverse-auction marketplace that connects buyers of new vehicles (cars and two-wheelers) with verified, GST-registered dealers in India. The platform also facilitates the exchange of old vehicles, allowing buyers to use their existing vehicle as a down payment toward a new purchase.
Important: Lowzo is not a seller, lender, insurer, or valuer. We do not hold inventory, arrange loans, or certify valuations. The transaction, including the sale of the vehicle and the exchange, is directly between you and the dealer.
You must be at least 18 years old and legally capable of entering into a binding contract to use the Platform. By using Lowzo, you represent and warrant that you meet these requirements.
If you are registering as a dealer, you must be a registered business entity in India with a valid GST number and provide the necessary KYC documents for verification. You agree to maintain accurate and up-to-date business information.
You may post a request for a new vehicle. Your first two posts are free. Subsequent posts are subject to a post fee: ₹99 for two-wheelers or ₹299 for cars, inclusive of 18% GST. You agree to provide accurate information about the vehicle you want, your budget, your location, and any exchange vehicle details.
Verified dealers within your chosen radius will see your request and may place bids. Bids are offers, not commitments. You are not obligated to accept any bid or to proceed with any transaction.
When you decide to proceed with a dealer, you may unlock their contact details. A success fee applies at this point, calculated as a percentage of the amount you saved compared to the opening bid. The fee has a minimum of ₹49 and a maximum of ₹4,999, inclusive of 18% GST. The fee is displayed before you confirm. Payment is processed by Razorpay.
If you provide details of your current vehicle for exchange, dealers may include an exchange value in their bids. The exchange value is an indicative valuation and is subject to physical inspection and final agreement between you and the dealer. Lowzo does not guarantee any exchange value. This is not an official RTO record or certified valuation.
Lowzo may show you indicative EMI estimates for planning purposes. These are not loan offers or sanctions. Lowzo does not lend money, approve loans, or arrange finance. Any actual loan is between you and a lender. EMI figures are estimates only and may vary based on the lender's terms and your credit profile.
Once you unlock a dealer, the winning bid price is held for 48 hours. This gives you time to visit the dealer, inspect the vehicle, and complete the transaction. After 48 hours, the hold expires, and the dealer is no longer bound to that price.
Remember: The transaction is between you and the dealer. Lowzo is not a party to the sale or exchange. You are responsible for all due diligence, including verifying the vehicle, paperwork, and payment terms.
To bid on Lowzo, you must register as a dealer and provide your GST certificate and KYC documents. Your account will be reviewed and verified before you can place any bid. You agree to keep your documents up to date.
You may place bids on buyer requests within your service radius. Each bid must be genuine and reflect a price you are willing to offer. You may use the auto-bid agent, which operates within the floor price you set.
You may include an exchange value for a buyer's old vehicle. The exchange value is an indicative offer and is subject to your own inspection and final agreement with the buyer. You are responsible for the accuracy of your exchange quotes.
When a buyer unlocks your bid, a success fee is charged to the buyer (calculated as a percentage of savings, min ₹49, max ₹4,999, inclusive of 18% GST). This fee is deducted by Razorpay and remitted to Lowzo. You are not charged any fee for using the Platform, except for optional promotional services (Launchpad tiers).
You agree to conduct your business in compliance with all applicable laws, including but not limited to the Motor Vehicles Act, GST laws, and consumer protection regulations. You are solely responsible for the vehicles you sell, the accuracy of your quotations, and the execution of the sale and exchange transactions.
Posting a request is free for your first two posts. Thereafter, a post fee applies: ₹99 for two-wheelers or ₹299 for cars, inclusive of 18% GST. A success fee applies only when you choose to unlock a winning dealer. The fee is calculated as a percentage of the amount you save compared to the opening bid, with a minimum of ₹49 and a maximum of ₹4,999, inclusive of 18% GST. The exact fee is displayed before you confirm the unlock.
Bidding on Lowzo is free. Optional promotional services (Launchpad tiers) are available for a subscription fee. Pricing for these services is provided during onboarding.
All payments are processed by Razorpay. Lowzo never stores your card, UPI, or bank account details. You agree to comply with Razorpay's terms and conditions for payment processing.
The post fee is non-refundable once your post goes live. Refunds for the success fee are governed by our Refund & Cancellation Policy. Generally, the success fee is non-refundable unless there is a technical error or dealer verification failure.
You agree not to engage in any of the following activities on the Platform:
Violation of this section may result in immediate termination of your account and legal action.
The Platform, including its design, text, graphics, logos, and software, is the property of Ollinio Technologies India Pvt Ltd and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any part of the Platform without our prior written consent.
You retain ownership of the information you post on the Platform. By posting, you grant Lowzo a worldwide, non-exclusive, royalty-free license to use, store, and display that information solely for the purpose of operating the Platform.
The Platform is provided "as is" and "as available" without any warranties of any kind, either express or implied. Lowzo does not warrant that the Platform will be uninterrupted, error-free, or free of viruses or other harmful components.
Lowzo does not guarantee that any bid will be placed, that any price will be achieved, or that any transaction will be completed. The outcome of the bidding process depends on dealer participation and market conditions.
Lowzo is not responsible for the conduct, performance, or solvency of any dealer. All transactions are between you and the dealer, and you are responsible for all due diligence.
To the maximum extent permitted by law, Lowzo and its affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising out of or related to your use of the Platform.
In no event shall Lowzo's total liability to you exceed the total amount of success fees you have paid to Lowzo in the 12 months preceding the claim.
Important: This limitation of liability applies to all claims, whether based on contract, tort, negligence, strict liability, or otherwise, and even if Lowzo has been advised of the possibility of such damages.
You agree to indemnify and hold harmless Lowzo and its affiliates, officers, directors, employees, and agents from any and all claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to:
You may terminate your account at any time through the Settings in the app or via the Account & Data Deletion page.
Lowzo reserves the right to suspend or terminate your account at our sole discretion, without prior notice, if we believe you have violated these Terms or engaged in conduct that is harmful to the Platform or other users.
Upon termination, your right to use the Platform will cease immediately. Sections that by their nature should survive termination (including intellectual property, disclaimer of warranties, limitation of liability, and indemnification) shall survive.
These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.
Any dispute arising out of or relating to these Terms or your use of the Platform shall be resolved through binding arbitration in Delhi, India, in accordance with the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted by a single arbitrator appointed by Lowzo. The language of the arbitration shall be English.
Notwithstanding the foregoing, Lowzo may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information. The courts at Delhi shall have exclusive jurisdiction.
If you have any questions, concerns, or requests regarding these Terms or the Platform, please contact us:
Ollinio Technologies India Pvt Ltd
759 Central Road, Bhogal, Jangpura, South Delhi, Delhi 110014
Email: support@lowzo.in