This Refund & Cancellation Policy explains the circumstances under which you may be eligible for a refund of fees paid on Lowzo, and how cancellations are handled on the Platform.
Lowzo charges the following fees:
Your first two requirement posts are free (promotions may occasionally offer more). No charges apply.
Per two-wheeler requirement, after your free posts are used.
Inclusive of 18% GSTPer car requirement, after your free posts are used.
Inclusive of 18% GST10% of the amount you save below the price your request opened at (the on-road price plus any add-ons you chose). Two-wheelers: 10%, with no minimum or maximum. Cars: 10% (5% once you hold a 7-day Discover streak), min ₹49 · max ₹4,999. If there is no saving, there is no fee. The exact amount is shown before you confirm the unlock.
Inclusive of 18% GSTShort version: You are never charged for a post that does not go live. Once your post is live and sent to dealers, the post fee is non-refundable, including when no dealer bids. The success fee is generally non-refundable unless there is a technical error, an unreachable dealer or a dealer verification failure. Fees for dealers (plans, add-ons, Launchpad promotions and used-vehicle success fees) are covered in Sections 4 and 5. All buyer fees are inclusive of 18% GST.
The requirement post fee is ₹99 for a two-wheeler or ₹299 for a car (inclusive of 18% GST), charged only after your free posts are used. You can pay it through Razorpay (card, UPI or net banking) or from your Lowzo wallet balance.
The fee is settled when your request goes live, before any dealer is notified. If the payment is not completed, your request is cancelled automatically before it reaches any dealer and nothing is charged.
Once your request is live and has been sent to verified dealers within your chosen radius, the fee is earned. It covers listing your request, notifying dealers, running live bidding and keeping your request open for the full bidding window. It is not refunded if:
Tip: how many dealers bid depends on how many dealers serve your area. Choosing a wider radius (up to 40 km) and a longer bidding window (3 hours or more) reaches more dealers. The posting screen shows how many verified dealers are in range before you pay.
Approved refunds go back to the original payment method. Fees paid from your Lowzo wallet are credited back to your wallet. To report a payment problem, write to support@lowzo.in with your request ID.
The success fee (10% of your saving; for cars between ₹49 and ₹4,999; inclusive of GST) is generally non-refundable because it covers the service of connecting you with a verified dealer and the cost of the bidding mechanism.
We will issue a refund of the success fee in the following circumstances:
Technical errors · Unreachable dealer · Dealer verification failure · Duplicate charges
Change of mind · Better deal elsewhere · Failed inspection · Price/term disagreement
These fees apply to dealers only. Prices are shown in the app before payment, with applicable GST.
Duplicate charges and payments taken without a matching activation are always refunded. Dealer wallet balances can be used for any of the above; refunds of wallet payments are credited back to the wallet.
When a customer accepts a dealer's offer on a used or exchange vehicle, the dealer pays a flat success fee based on the accepted price:
The fee is charged at acceptance and does not change if the final price changes after inspection. After inspecting the vehicle, the dealer may propose a lower price in the app (at most 10% below the accepted offer, with a reason and photos); the customer can accept or reject it.
Refunds: the only route to a refund of this fee is an in-app dispute raised within 48 hours of acceptance, with photo evidence that the vehicle was materially misrepresented (for example kilometres, damage or documents). Our team reviews the evidence and decides. If the dispute is upheld, the fee is credited back to the dealer's Lowzo wallet.
The Lifetime Free Service plan (₹1,899 one-time, inclusive of GST) is optional and paid to Lowzo after you buy, not added to the dealer's price. It becomes active on payment and is non-refundable once active, except for duplicate or technical charges.
If you believe you are eligible for a refund, please follow these steps:
Contact: For any refund-related queries, reach out to us at support@lowzo.in with the subject line "Refund Request".
You may cancel your vehicle request at any time before it goes live. Once your post is live, the post fee (if applicable) is non-refundable.
After unlocking: Once you have unlocked a dealer and paid the success fee, you cannot cancel the unlock. However, you are not obligated to proceed with the purchase. The success fee remains non-refundable as per Section 3 above.
Dealers may cancel a bid at any time before it is accepted by the buyer. However, once a buyer has unlocked a dealer, the dealer is expected to honour the bid price for 48 hours.
If a dealer fails to honour the bid after unlock, the buyer may report the issue to Lowzo. We will investigate and may take action against the dealer, including suspension of their account.
Lowzo reserves the right to cancel or suspend any request, bid, or transaction if we suspect fraudulent activity, violation of these Terms, or technical issues that affect the integrity of the bidding process.
If you dispute a charge with your bank or payment provider (a "chargeback"), the disputed amount will be reversed pending resolution. However, your account may be suspended during the dispute process.
We strongly encourage you to contact us directly at support@lowzo.in before initiating a chargeback, as we are often able to resolve issues more quickly and without affecting your account status.
Note: Chargebacks initiated for non-refundable fees (post fees or success fees where no refund is due) may result in permanent account suspension.
All buyer fees on Lowzo are inclusive of 18% GST as per Indian tax regulations. The GST amount is included in the total charged at the time of payment.
GST invoices are provided for all paid transactions and can be downloaded from your account settings.
If you have any questions, concerns, or requests regarding this Refund & Cancellation Policy, please contact us:
Ollinio Technologies India Pvt Ltd
759 Central Road, Bhogal, Jangpura, South Delhi, Delhi 110014
Email: support@lowzo.in
